Contact information

Contact Eternas Beauty

We are a small, focused team based in Murcia, Spain, shipping beauty devices to customers in more than 115 countries. Whether you need help choosing a device, tracking an order, troubleshooting a product, or starting a return — we are here for you.

Customer support

Email: support@eternas.beauty
Response time: within one business day, Monday to Friday (CET)
Languages: English, Spanish, French, Portuguese, Italian

To help us reply faster, please include your order number (you'll find it in the order confirmation email, in the format #10000) and a clear description of what you need. If your enquiry is about a product issue, attaching photos or a short video speeds things up considerably.

What we can help you with

Pre-purchase questions — choosing the right device, ingredient compatibility, suitability for your skin type, comparing models.
Order & shipping — tracking, address changes, delivery estimates, customs documentation.
Product support — setup, usage protocols, troubleshooting, warranty claims.
Returns & refunds — starting a return under our 365-day money-back guarantee or the EU 14-day right of withdrawal.
Press, partnerships & wholesale — email support@eternas.beauty with the subject line "Partnerships" and we will route you to the right person.

Order tracking

You can track any Eternas Beauty order at eternas.beauty/apps/track123 using your order number or tracking code. Tracking events typically start appearing within 24 to 48 hours of dispatch.

Company & registered office

KRIEGER GLOBAL SLU, trading as Eternas Beauty
Registered in the Mercantile Registry of Murcia, Section 8, sheet MU 114188
IRUS: 1000430222440
Spanish VAT (NIF): B19401611
"Eternas" is a trademark registered at the European Union Intellectual Property Office (EUIPO).

Postal address:
KRIEGER GLOBAL SLU
C/ Arquitectura 2 - Torre 11, 5 planta, modulos 1 - 4 41015 - Sevilla
Spain

Returns address (only after receiving an RMA from our support team — please do not send unauthorized returns to this address):
Same as above. Returns sent without an RMA cannot be accepted.

Legal & data protection

For data protection requests (access, rectification, erasure, portability) under the EU General Data Protection Regulation, please use the dedicated form at eternas.beauty/pages/gdpr-compliance. Read our Privacy Policy for full details on how we handle personal data.

Useful links

Last updated: June 2026.

SON UN TIMO. Compré las Eye Repair y un lado nunca funcionó, me costó muchísimo reclamarlo porque no te hacen ni caso y al final me enviaron otras y yo funcionaban. No compréis nada, no funciona

Estafadores
Hice un pedido de más 200€ hace más de un año y no me llegó

Me duró el anticelulítico literalmente 3 meses. Productos chinos importados de mínima calidad a precios de alta tecnología.

Mando email en verano. Sin respuesta. Mando email en otoño: directamente empresa fantasma, me rebota el email. Tampoco hasy teléfono de contacto. Que sepa la gente a qué atenerse.

Delivery has failed to these recipients or groups:

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En junio de 2025 compré el cepillo de luz led con masajeador y en septiembre de 2026 dejó de funcionar el masajeador. He escrito al correo de atención al cliente y me vienen devueltos los correos, les he escrito por Instagram y no me responden. El cepillo está en garantía y no me hacen ni caso. La atención al cliente no es que sea nefasta, es que no existe.

I never received my item.. Tried to contact seller MULTIPLE TIMES. The seller has yet top provide tracking from USPS. Beware

El dispositivo no me carga, me enviaron otro cargador y tampoco carga y tras decirme en un mail que me mandarían uno que funcionará ya no me han vuelto a escribir y los correos dan error, son unos estafadores.

Apenas llevo 4 días está bien